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Website Care Plans

We keep your website secure, fast and running smoothly with care plans that make maintaining your website stress-free.

Website maintenance is a necessity — for software updates, security checks, backups and other ongoing tasks — but many web design firms don’t offer an option for continuing care. After your website has launched, you might not speak to them again until you’re contacting them in a panic. It could be when your site is suddenly down, something isn’t working or there’s a security issue. Now you’re paying their hourly rate, while visitors to your site are having second thoughts about your credibility.

Choose from one of our care plan options.

Questions? Click on or hover over a feature with a plus sign to learn more about it. Also, see our Care Plan FAQs below.

Billed monthlyBilled annually
One month free if billed annually
Economy
monthly
annually
$39$429
Our most budget-friendly care plan
For the client who only wants software updates and backups
Up-to-date software eliminates vulnerabilities that hackers can exploit.Weekly "safe" WordPress core updates +
Up-to-date software eliminates vulnerabilities that hackers can exploit.Weekly "safe" theme and plugin updates +
We quickly update software containing a known "vulnerability" that hackers can exploit.Same-day updates of vulnerable software (WordPress core, themes and/or plugins) +
We visually compare "before" and "after" screenshots of your website when we update your theme, the software most likely to cause visual changes to your site.Visual inspection after theme updates +
Backups are stored remotely rather than on your web server to keep them more secure. Allow your site to be restored quickly if anything goes wrong.Daily backups stored off-site for at least 30 days +
Daily security/malware check
Weekly database optimization
Weekly spam comment removal
Uptime monitor
Broken link monitor
Auto-updating Privacy Policy
Support time includes fixing problems that occur, updating site content and handling other support requestsSupport time purchased separately +
Priority Support
An executive summary that shows everything we've done on your website in the past month so you can be assured that we are taking good care of your website.Monthly report +
You may cancel at any time.
Get StartedGet Started
Essential
monthly
annually
$59$649
Essential care for your website
Everything you need to keep your website current, fast and secure
Up-to-date software eliminates vulnerabilities that hackers can exploit.Weekly "safe" WordPress core updates +
Up-to-date software eliminates vulnerabilities that hackers can exploit.Weekly "safe" theme and plugin updates +
We quickly update software containing a known "vulnerability" that hackers can exploit.Same-day updates of vulnerable software (WordPress core, themes and/or plugins) +
We visually compare "before" and "after" screenshots of your website when we update your theme, the software most likely to cause visual changes to your site.Visual inspection after theme updates +
Backups are stored remotely rather than on your web server to keep them more secure. Allow your site to be restored quickly if anything goes wrong.Daily backups stored off-site for at least 30 days +
Web-based integrity monitoring and malware scanning of your website. Our security check scans the pages on your website and compares the code against the known malware knowledge base plus flags site errors and vulnerable or outdated software.Daily security/malware check +
An optimized database improves the performance and speed of your site, which eventually leads to an improved user experience.Weekly database optimization +
We remove spam comments that are often used to: increase another website's SEO, increase traffic and sales on another website & to capture your visitors’ information or direct them to phishing sites.Weekly spam comment removal +
We will be notifed when your website goes down and comes back up. We act quickly to eliminate downtime for your clients. Also a good way to monitor the reliability of your hosting.Uptime monitor +
A broken link is a webpage that can’t be found and typically generates an error message. We will monitor for and notify you of broken links on your site so that your users have positive experiences and search engines won't penalize your site.Broken link monitor +
Auto-updating Privacy Policy
Support time includes fixing problems that occur, updating site content and handling other support requestsSupport time purchased separately +
Priority Support
An executive summary that shows everything we've done on your website in the past month so you can be assured that we are taking good care of your website.Monthly report +
You may cancel at any time.
Get StartedGet Started
Business
monthly
annually
$79$869
Perfect for your small business
Keep your website running smoothly while complying with the latest in privacy policy laws
Up-to-date software eliminates vulnerabilities that hackers can exploit.Weekly "safe" WordPress core updates +
Up-to-date software eliminates vulnerabilities that hackers can exploit.Weekly "safe" theme and plugin updates +
We quickly update software containing a known "vulnerability" that hackers can exploit.Same-day updates of vulnerable software (WordPress core, themes and/or plugins) +
We visually compare "before" and "after" screenshots of your website when we update your theme, the software most likely to cause visual changes to your site.Visual inspection after theme updates +
Backups are stored remotely rather than on your web server to keep them more secure. Allow your site to be restored quickly if anything goes wrong.Daily backups stored off-site for at least 30 days +
Web-based integrity monitoring and malware scanning of your website. Our security check scans the pages on your website and compares the code against the known malware knowledge base plus flags site errors and vulnerable or outdated software.Daily security/malware check +
An optimized database improves the performance and speed of your site, which eventually leads to an improved user experience.Weekly database optimization +
We remove spam comments that are often used to: increase another website's SEO, increase traffic and sales on another website & to capture your visitors’ information or direct them to phishing sites.Weekly spam comment removal +
We will be notifed when your website goes down and comes back up. We act quickly to eliminate downtime for your clients. Also a good way to monitor the reliability of your hosting.Uptime monitor +
A broken link is a webpage that can’t be found and typically generates an error message. We will monitor for and notify you of broken links on your site so that your users have positive experiences and search engines won't penalize your site.Broken link monitor +
States are proposing laws that will allow consumers to sue businesses anywhere in the US for not having a compliant Privacy Policy. Any website collecting as little as an email address on a contact form should not only have a Privacy Policy, but also have a strategy to keep it up to date when the laws change. We provide you with a policy that automatically updates when legislation changes, thus keeping you compliant with current laws.Auto-updating Privacy Policy +
Support time includes fixing problems that occur, updating site content and handling other support requestsSupport time purchased separately +
Priority Support
An executive summary that shows everything we've done on your website in the past month so you can be assured that we are taking good care of your website.Monthly report +
You may cancel at any time.
Get StartedGet Started
Premium
monthly
annually
$159$1749
The BEST Care Plan we offer
Includes all other plan features plus one hour of prioty support per month
Up-to-date software eliminates vulnerabilities that hackers can exploit.Weekly "safe" WordPress core updates +
Up-to-date software eliminates vulnerabilities that hackers can exploit.Weekly "safe" theme and plugin updates +
We quickly update software containing a known "vulnerability" that hackers can exploit.Same-day updates of vulnerable software (WordPress core, themes and/or plugins) +
We visually compare "before" and "after" screenshots of your website when we update your theme, the software most likely to cause visual changes to your site.Visual inspection after theme updates +
Backups are stored remotely rather than on your web server to keep them more secure. Allow your site to be restored quickly if anything goes wrong.Daily backups stored off-site for at least 30 days +
Web-based integrity monitoring and malware scanning of your website. Our security check scans the pages on your website and compares the code against the known malware knowledge base plus flags site errors and vulnerable or outdated software.Daily security/malware check +
An optimized database improves the performance and speed of your site, which eventually leads to an improved user experience.Weekly database optimization +
We remove spam comments that are often used to: increase another website's SEO, increase traffic and sales on another website & to capture your visitors’ information or direct them to phishing sites.Weekly spam comment removal +
We will be notifed when your website goes down and comes back up. We act quickly to eliminate downtime for your clients. Also a good way to monitor the reliability of your hosting.Uptime monitor +
A broken link is a webpage that can’t be found and typically generates an error message. We will monitor for and notify you of broken links on your site so that your users have positive experiences and search engines won't penalize your site.Broken link monitor +
States are proposing laws that will allow consumers to sue businesses anywhere in the US for not having a compliant Privacy Policy. Any website collecting as little as an email address on a contact form should not only have a Privacy Policy, but also have a strategy to keep it up to date when the laws change. We provide you with a policy that automatically updates when legislation changes, thus keeping you compliant with current laws.Auto-updating Privacy Policy +
Support time includes fixing problems that occur, updating site content and handling other support requestsIncludes 1 hour of support time/month. +
Support when you need it. Your request will be answered before that of a customer who is not a Premium Care Plan subscriberPriority Support +
An executive summary that shows everything we've done on your website in the past month so you can be assured that we are taking good care of your website.Monthly report +
You may cancel at any time.
Get StartedGet Started

Care Plan Frequently Asked Questions

How do I get started?

Click on one of the “Get Started” buttons above to be taken to a payment form. Once that form is submitted you will receive a follow up email from us.

How do I send you my login credentials?

We will email you a link to a form where your responses will be encrypted and private. We  will never share the details with anyone not associated with Buzzquake Marketing.

Do you offer phone support?

While we strongly prefer to handle your support requests through our Support Request form, which provides a written record of your request and allows you to upload screenshots, you may call us at 443-312-9146. Please note that we will not respond to text messages! We have made customer service a priority here at Buzzquake Marketing and you’ll find our support fast, effective and friendly!

Do you offer 24/7 support?

We are a small company and do all our work during business hours. Your website is most likely to encounter difficulties when software is being updated, a task we perform.

Our support hours are 9 AM – 5 PM Eastern Time, Monday through Friday. Any support requests submitted during off-hours are immediately attended to during our regular support hours.

If you have an after-hours emergency that cannot wait, please contact your hosting company to help you. Make sure you have your account information readily available.

What form of payment do you accept?

We accept credit cards and ACH. You will be billed monthly or annually, depending on which payment period you choose at purchase.

What’s your refund policy?

You may cancel at any time. We offer a full refund if you cancel within the first 3 days of purchasing one of our plans. If you have a monthly plan and decide to cancel after 3 days, we will discontinue your plan as of the start of your next billing cycle. We do not prorate monthly subscriptions. If you have an annual plan and decide to cancel after 3 days, we will provide you with a prorated refund for the remaining full months of your subscription.

Does my subscription cover theme and plugin license renewals?

We include access to our developer licenses for helpful software, like Gravity Forms. You are responsible for paying to renew all other plugin and theme licenses for your site.

What are the best ways to contact Buzzquake for support?

There are three ways to contact us for support.

  1. If you are already logged in to your website, click on the “Support” Widget installed on your WordPress Dashboard. You will find it towards the bottom left of the screen; it appears as a gear icon followed by the word “Support.”
  2. Visit our Support Request page directly.
  3. Call us at 443-312-9146.

We strongly prefer to handle all our support through options one or two which provide a written record of your request and through which you can send screenshots of the issue for which you are seeking support.

Does it matter what hosting provider I’m using?

We work with all hosting providers although some are better than others. Ideally we would like you to use SiteGround Managed WordPress Hosting to ensure that your website is fast, secure and easy for us to work with. SiteGround has excellent customer service and resources.

What does Buzzquake do if my site has been hacked?

Buzzquake monitors customer sites using our security checks. If we become aware of a security issue on your site, we will alert you as soon as possible and work with you to determine the best path forward for your website.

What happens if a plugin or theme update breaks my site?

If an update we perform causes a website to break, we will reinstall the most recent backup of the site in order to reduce downtime. Then we will work with you to determine the best solution for your website.

What happens if a plugin or theme on my website is no longer supported?

We will advise you if a plugin on your website is no longer supported or compatible with the latest version of WordPress and advise a course of action to remedy this since older plugins can be a major security risk.

What if I have more than multiple sites that need to be managed?

Each care plan covers one single site, domain, subdomain or WordPress installation. If you have multiple sites as subdomains of a site (e.g. subdomain1.buzzquake.com and subdomain2.buzzquake.com) they still count as separate sites. If you have 3 websites that you’d like us to manage, you’ll need 3 plans, one for each site. You are more than welcome to choose different plans for each website depending on the needs of each individual site.

Do you offer discounts on more than one site?

No, due to our lean pricing, we do not offer discounts.

With our website care plans, Buzzquake Marketing is responsive to your needs and provides the solution to any problem that may arise.

443-312-9146 hello@buzzquake.com FAQs
About Buzzquake Marketing
Buzzquake Marketing provides web design in Baltimore, Washington, DC and the surrounding counties.

We will not share your information.

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